Log file for update problemsLast change: Feb 26, 2021
If the update manager reports an error, we usually need a log file to help you solve the problem. Please send this log file as an attachment by email to firstname.lastname@example.org for analysis.
There are two possible log files, which log file is created for you, depends on when the error occurs:
- The update manager reports an error while checking for updates or installing updates
In this case, the Update Manager creates sub-folders in the software's system directory with a combination of the current date and time (e.g. 20171130-150305.638). In each of these subdirectories there is a file with the name update.log.
- The update manager reports an error beforehand
If you have already installed update revision 48 or higher (update manager with a revision number greater than or equal to 1.2r39), a temporary log file is created when the update manager is started. This log file can be found in the software's system directory under the name update.log.
Note: The update manager may delete the log files when it is closed. So leave the error message on the screen until you have found the file and sent it.